FAQ
Following contains some important information which we gather from past years of export business experiences. We are looking forwards that it will help you better understand our policy and practices before moving on.
Principals
Both 2 parties, Your Esteemed Company and PANWAY INDUSTRIES CO., LTD., act as principals, instead of as agents. Any business concluded by telephone, fax and e-mail, shall be confirmed in writing in format of Purchase Order or Sales Confirmation without delay, and orders thus confirmed shall not be canceled unless by mutual consent.
Samples Availability and Costs
" Normally we can send the samples within One week after receipt of request, if the materials are right available from our stock." Sample Costs, we deliver samples to our customers free of charge, if total samples value not exceeding US$20.00. In case you want to order samples only, we charge US$5.00 only for each piece(not matter the product is large or small), then plus delivery costs.
Samples Delivery and Costs
" We will deliver the requested samples by DHL; however if our customer specially requests delivering by EMS, or UPS, etc., or Air-parcel etc., they are also acceptable." We deliver the requested samples on the basis of Postage Collect. This practice is not applicable to our regular customers.
Quotation
" All our quotations are in currency of United States Dollar." Effectiveness, All quotations will be kept valid for 30 days, counting from the date of quotation to that of acceptance by our customers. Any quotation without acceptance within this period might be changed without prior notice, and shall be reconfirmed by us if inquired again.
Quotation Trade terms: without specific instruction, all quotations are subject to F.O.B. Fuzhou Port, China or CIF/CFR any port(s) in your country, we only accept CIF/CFR Hong Kong or Macao, but not accept F.O.B. Hong Kong, nor F.O.B. Macao.
Quantity
" More & Less Quantity: Considering the goods are to be loaded into and transported by container, the total measurements might be unexpectedly larger or smaller than that the container can load, we request FIVE percentages (5%) of more & less in the quantity to better fit the container later. Any quantity delivered within this range would be regarded as fulfillment of contact;
Minimum Quantity: We will accept any quantity of orders. However, it'd be much better you can contact us for confirmation about delivery date, price, etc. prior to your making Purchase Order.
Packing
If not specific required by our customers, we will pack all our products in the customary way, i.e.: Each Piece (or Set) of product is to be packed into one polybag; then to one 5-ply corrugated cardboard export carton; and the packing quantity of each carton is at our option.
Shipping Mark
" If not specially requested by customers on or before our packing, we will stencil the shipping mark at our fixed format, Following is the example:
Front Mark Explanations
A.B.C. ...Abbreviation of your esteemed company
KF740912 ...Customer's P/O number or our S/C number
1/500 ...Carton numbering
Side Mark Explanations
Item No.: PW1234 ...Our art. No. if not specially required to use yours
Quantity:36 PCS ...The total quantity inside the carton package, in unit of PC, etc.
N.W.: 19 KGS ...Approx. net weight of the carton package in unit of KG
G.W.: 20 KGS ...Approx. gross weight of the carton package in unit of KG
Meas.:20x25x40CM ...Approx. carton dimension (length, width and height) in unit of CM
Commodity Inspection
" Generally, goods have been strictly self-inspected by our in-house QC personnel before trucking out of the premise." Quality to be guaranteed equal to description and/or samples, as the case may be. We shall guarantee quality of the goods shipped be equal or approximately equal to that of samples, which are sent for the approval by our customers before." Our customers have the right to re-inspect the goods before shipment or after arrival at destination. The re-inspection fees shall be borne by the customer." If specially requested for inspection by our local authorities, for the quality and quantity of the goods shipped, the inspection Certificate issued by the China Commodity Inspection Bureau at the port of loading shall be taken as final." Shall the goods be found not in conformity with that of this Sales Confirmation, customers are entitled to lodge with the Sellers a claim (It would be exception if the goods have been inspected by the Authorities), which should be supported by survey reports issued by a recognized surveyor approved by us. In case of quality discrepancy, claim should be filed by within 15 days after the arrival of the goods at destination, while for quantity discrepancy, claim should be filed by within 7 days after the arrival of the goods at port of destination." Arbitration Commodities will be inspected in accordance with our normal practice, but if customer desires special inspections, all additional charge shall be borne by themselves.
It is understood that we shall not be liable for any discrepancy of the goods shipped due to causes for which the Insurance Company, shipping or other transportation organization or Post office are liable.
Shipment
" Shipment will be punctually made as Sale Confirmation prescribed. (Usually, for 1x20' container quantity, would need 45 days after receipt of your L/C, and 60 days for 1x40' container quantity); Rush order with urgent delivery would need to negotiate with us;" All commodities will be delivered within the stipulated time while the date of B/L is taken as conclusive proof the date of shipment. Once we foresee that shipment cannot be effected on time, we will notify buyers 15 days before stipulated shipment date." Transshipment shall be allowed as long as to other destination out of Hongkong, or Macao. " Partial Shipment will be determined according to specific circumstances." Shipping Advice Within 3 working days after loading on board, we will notify customers by faxing the shipping advice with following contents:
1) Invoice Number & date;
2) Sales Confirmation or Purchase Order;
3) Documentary Credit Number, if any;
4) Goods Description;
5) Shipping Mark;
6) Total goods value;
7) Total packages;
8) Vehicle name/number;
9) Container number & seal number, if any;
10) Place of departure & place of destination;
11) Date of departure.
Insurance
" When orders concluded on base of FOB, or CFR trade term, we will notify our customers with shipping advice within 3 working days after Shipped On Board. Upon receipt of our shipping advice, customers shall cover the insurance themselves against the local insurance company/agency. Shall any losses or damages to cargoes during the transit, and the losses/damages fall into the scope of insurance policy/certificate, customers shall claim directly against the insurance company. If customer have not made any insurance even after receipt of our Shipping Notice, or the loss/damages fall no into the scope of the relative insurance, customers themselves shall take care of the losses/damages, or might claim against carriers if have full evidence the carriers shall hold the responsibilities.
For any orders concluded on base of CIF trade term, if not specific requested, we will cover F.P.A. (Free From Particular Average) for 110% of total invoice value, as per Ocean Marine Cargo Clause of People's Insurance Company of China, and the insurance is to be made out in U.S. currency and payable in Destination.
Documentation
" Normally we can supply following commercial documents without additional charges:
1 Commercial Invoice
2 Packing List
3 Transportation documents(inclusive of Bill of Lading, Airway Bill, Cargo Receipt, etc.)
4 G.S.P FormA, but shall be issued by Fujian Import & Export Commodities Inspection Beaura
5 Certificate Of Origin, but shall be issued by Fujian Import & Export Commodities Inspection Bureau or China Council for the Promotion of International Trade (CCPIT).
6 Insurance Policy/Certificate
7 Other commercial Documents and Evidences, etc.
" It's chargeable for value of US$150.00 for the any Documents that require to be certified by Your country's Embassy in Beijing, China.
Payment
As regards payment, we normally accept 2 modes: L/C at sight, T/T 50% of total invoice value when place order, and the balance of 50% after shipment, against our faxing copy of Original Bill of Lading.
L/C: (Letter of Credit)
" If the order amount exceeds US$10,000.00 (U.S. Dollars ten thousand), We customarily require payment by L/C, preferably by T/T(50% before production; 50% after faxing copy of Shipping Documents)" payment to be effected by an irrevocable L/C, which is established from World-Credit Bank, in favor of our company" When the Buyer will issue Letter of Credit, Please note that every clause in the L/C should be strictly conformity with that in the Sales Confirmation, and fax seller the copy soon after the issuance of L/C, so that the seller can arrange production in advance." To avoid any unnecessary amendment to L/C, we'd like our customers to fax us the Letter of Credit Application before sending to the Bank. Only after we check and confirm the Application be acceptable can our customers proceed for original L/C. Any L/C established without our prior confirmation, or adding any additional clauses/conditions, which have not appeared on the Application or S/C, and unacceptable clauses/conditions being found, we have no way but request to amend it. Any banking charges or any delay in shipment occurred from this case will be fully born by our customers. " Shall any discrepancy be found, amendment to L/C should be made immediately by the customers. Otherwise customers shall be responsible for any losses thus incurred as well as for delayed shipment." The L/C should be irrevocable. Without both parties' consent, neither of each parties, nor the opening banker is empowered to cancel (withdraw) L/C, which is opened and accepted by us. " Place of Expiry of L/C should be in china till the 15th day after date of shipment." Negotiation Bank of L/C should be any bank in China. T/T(Telegraphic Transfer)" We will accept Total Amount T/T Before Production as payment, whatever for big or small amount with fresh-new or regular customers. " We will also accept minimum T/T 50% as down payment; and 50% after shipment, against our faxing copy of Original Bill of Lading. Other transportation bill such as Airway Bill, Cargo Receipt, and so on will be exclusive from this case." Immediately after T/T is be effected, we strongly suggest you fax us the counterfoil, so that it will help our financial department to trace it easily, and help us to arrange production in advance.
Force Majeure
" If the shipment of the contracted goods is prevented or delayed in whole or in part by reason of WAR, EARTHQUAKE, FLOOD, FIRE, STORM, HEAVY SNOW or other causes of FORCE MAJEURE, we shall cannot be liable for non-delivery, or late delivery of the goods of this sales confirmation. However, we shall notify the Buyer by fax or telex or e-mail and furnish the latter within one month by speed-post with a certificate issued by the China Council for the Promotion of International Trade attesting such event or events.
Shall force majeure make us fail to deliver the contracted goods or effect shipment in time by reason of force majeur beyond our control, the time of shipment might be duly extended, or alternatively a part or whole of the contract might be canceled without any liability attached to us; but we have to furnish the Buyers with a certificate attesting such event(s).
Claim
" Claims, if any, shall be submitted by write message within fifteen days after arrival of commodities at destination. Certificates by recognized surveyor shall be sent to us by mail without delay:
All Claims which cannot be amicably settled, shall be submitted to arbitration in China.
Arbitration
All disputes arising out of the performance of, or relating to the Sales Confirmation, shall be settled amicably through friendly negotiation. In case no settlement can be reached through negotiation the case shall then be submitted to the China International Economic and Trade Arbitration Commission in China for arbitration in accordance with its Rules of Arbitration. The arbitral award is final and binding upon both parties. The arbitration Fees shall be borne by the losing party.
